![]() Change can always be hard, and I hear your feedback and concerns. I agree that we get to work with truly incredible people every day! It's one of the reasons I love working at Eventbrite as well. It did not come, and I wouldn't bet on it for the future. But I toughed it out for two and a half years and held on hoping for that change. ![]() This is the past of course - I have no idea if lessons will or have been learned. ![]() By the time that HR was able to fill those roles (which sometimes took months), more people had left, more work was carried by even fewer hands, and the downward spiral continued down. The people that stayed took on all of the load from their departed co-workers, they became moody, and the office became a depressing place. I've never seen turnover at this rate anywhere - not even close. Large chunks of my colleagues left for greener pastures. Unsurprisingly, the external situation affected the internal situation in a negative way. When they were angry, we threw money at them (as we did during a renewal as well). When it was completed, it wasn't like we told them it would be. During my time at Eventbrite, we did everything to lose trust, credibility, and honor with these people. If you are client-facing, those clients will constantly be angry with you, and they will have the right to be.
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